Help Desk Support Specialist

Profile

Help Desk Support Specialist
(Full Time)
Location:
Woonsocket, RI

 
All staff must be vaccinated for COVID-19 prior to starting work, unless a certified medical exemption accommodation is granted. Proof of vaccination must be shown upon hire.
Community Care Alliance is seeking a full time Help Desk Support Specialist for Information Technology (IT) and for Electronic Health Records (EHR) departments. This position works closely with both departments to provide Tier I technical support. Must be able to triage helpdesk calls/emails. Resolving anything possible or communicating the issue appropriately to other staff to resolve.
Review the list of responsibilities and qualifications. Relative experience may be accepted for the right candidate.
REPORTS TO IT and EHR Supervisors
POSITION SUMMARY:
Provide technical and troubleshooting assistance related to IT & EHR Helpdesk Support to staff. Setting up new devices, password resets, user setup, data entry, and other tasks as assigned. Troubleshoots problems encountered by staff using Microsoft 365 (Email, Teams, Office, One Drive).
EDUCATION AND EXPERIENCE
High School Diploma or equivalent.
Valid driver’s license with reliable transportation.
2 years of previous Help Desk or customer service experience.
Familiarity with Active Directory, and O365 administration.
Experience working in behavioral health setting is a plus!
RESPONSIBILIES
Active Directory/O365 User Maintenance.
Provide technical support to IT and EHR system users via phone, email, remote access, or ticket system.
· Assist initial log-in, PIN set-up, basic client search and record navigation, and review of common forms and reports
· Support supervisors and super-users around EHR functions and provide basic training around available tools.
· Follow up with staff, provide feedback and see problems through to resolution
· Prepares new computers and printers, installs new software, and applies updates to existing software
· Provide backup assistance with the installation of network wiring.
Collaborate with other IT and EHR team members on a daily basis.
Ability to know when to escalate complex incidents to second-level support personnel.
Ability to work both independently and as part of a team.
Ability to communicate clearly and concisely in writing and in person.

Company info

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