Technology Education Specialist

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Technology Education Specialist
The candidate will be responsible for: Deliver technology training on firm-standard applications for both newly hired employees and existing attorneys and staff. Training delivery includes live classroom, virtual facilitation, and one-on-one coaching/instruction. Collaborate and work as part of the firm-wide technology training team; provide input into and execute technology training strategy as direct by the Technology Training manager. Build strong relationships with practice groups and departments; understanding their processes and workflows and identifying opportunities to leverage technology to drive efficiencies. Align needs and requirements to training content. Act as a liaison between business users (lawyers and staff) and IT to gather technology feedback and translate user workflows and unique requirements. Assist in developing role-based learning paths aligned with core competencies. Actively participate in various assigned projects around the implementation of new or upgraded technology. Assist by participating in pilot orientation sessions, aligning design and delivery with training best practices, and soliciting feedback from pilot users on the effectiveness of learning materials. Create, publish, and maintain learning materials including user manuals, quick reference guides, eLearning, and online help for self-service on firm applications for use on multiple devices. Review technical information and content prepared by others for clarity, consistency, and content quality. Identify end-user help issues and respond with innovative solutions. Must have proven proficiency delivering effective technology training programs both in-person or via web-based and remote access technology. Should have ability to establish credibility with attorneys and staff as a valuable resource and trusted advisor in technical training and applications. Must have advanced knowledge of Windows-based systems and Microsoft Office applications. Should have familiarity with legal applications and concepts (such as document management systems and document assembly tools). Must have excellent verbal and written communication skills, including the ability to adapt content to a specific audience or to suit the training delivery method. Should have familiarity with project management approaches, tools, and phases of the project lifecycle. Industry certifications highly desired (Association for Talent Development, Society of Technical Communication, Microsoft MOS, etc.). Bachelor's degree preferred. Should have 5+ years of experience designing, creating, and delivering technical training to legal or professional services audience.

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