Program Coordinator

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Program Coordinator
Duties: Coordinates activities related to the University's protected class complaints. Will provide pre-investigation, investigation, and post-investigation administrative and professional support to the OED Case Management team. will ensure effective and efficient management of complaints, which includes performing the specific responsibilities listed below. Reports to the EEO Compliance and Case Manager and is responsible. Interacts with students, faculty, managers, administrators, and employees at all levels of the University in performing investigative and informal resolution duties. Responds to and triages direct, telephone, and electronic information reported about unlawful discrimination and harassment. Assists with the intake of complaints and assesses appropriate resolution process and procedural protocol to be followed. Oversees interim, continuing interim, and other mitigating measures during and after the investigation. Prepares and provides information about the complaint process to Complainants, Respondents, and Witnesses. Facilitates, within specific time constraints, informal resolution of protected class complaints. Documents efforts and conclusion of informal resolution. Co-coordinates interviews, provides assistance during interviews, and transcribes interview notes. Manages and tracks specific resolution deadlines and provides status updates to relevant parties. Collaborates with other campus offices (i.e., Dean of Students, Office of Student Rights and Responsibilities, ECU Police Department, Human Resources, Office of Internal Audit, Office Of University Counsel). Updates and maintains the complaint databases and confidential personnel files in accordance with University policies and procedures. Co-coordinates preventative and prescriptive training and educational programs for students and employees. Tracks and manages training compliance by respondents and units. Collaborates with OED staff to provide content for marketing, communication, education and training.

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