Community Health Advocate

Profile

Community Health Advocate','Full-time','Administrative/Clerical','8am to 5pm','8am to 5pm','80','80','None','None','WASHINGTON-BURIEN-HIGHLINE MEDICAL CENTER','','!*!


CHI Franciscan Health has an opportunity for a Community Health Advocate to join the  team at Highline Medical Center.
 
CHI Franciscan Health has exciting and rewarding careers with competitive salaries and benefits.  We are a family of hospitals, health care services, and medical providers delivering compassionate care to people throughout the South Puget Sound. We are part of Catholic Health Initiatives, one of the largest not-for-profit health care systems in the country.

Our mission is to deliver high quality care that meets our patients' medical needs while providing emotional and spiritual support to patients and their families. We believe this three-part approach — physical, emotional, and spiritual — is essential to healing the whole person. Come join our team!

 Job Summary:

 This job is responsible for working in conjunction with a provider/interdisciplinary team to provide outreach services to patients enrolled in Highline Health Connections (HHC), a grant-funded community-based care management transition model designed to connect participants with needed resources and to improve their ability to understand and navigate the health care system.  An incumbent works in the field in a variety of settings, including patient homes, medical day centers, homeless shelters and the ED/inpatient floors of the Highline Medical center to provide linkages for the various health care and social needs of the enrolled patients.
 
Work is focused on:

1) establishing effective relationships and guiding the patient/caregiver through the health care system, working to eliminate barriers that might otherwise adversely impact patient care/outcomes;
2) assisting in the coordination of efforts with the medical team to facilitate continuity of care and enhance patient satisfaction;
3) providing general education/training designed to promote self-awareness and reinforce/maximize patient/caregiver self-management skills/tools/resources; and
4) facilitating access to support services, community resources and primary care for enrolled patients and tools for self-management support. 
Focused on the most vulnerable populations, work is accomplished through effective coaching, patient/family education and planned follow-up activities, with an incumbent providing information/guidance to the patient/family for effective care transition and to reinforce the need for active participation in maximizing overall health.
 
Work requires excellent customer service skills with the ability to establish positive relationships with patients, in-person and over the phone, along with exceptional listening skills, excellent verbal and written communication skills, and an understanding of resources and available community support. 
 
Essential Duties:


Establishes and maintains patient relationships via phone, email and personal interactions consistent with the goals of the HHC Program.
Researches and identifies community resources, vendors, medical supply companies, healthcare agencies and other resources appropriate to the patient’s individualized plan of care.
Documents and tracks all activity using the TAVConnect customer relationship management system.
Cultural Sensitivity and Competence:  Demonstrates proper use of communication tools/materials for effective communication and understands how the culture(s) of patient populations can affect communication, collaboration and the provision of care, treatment and services.  Patient Population Served:  Demonstrates knowledge and proper skills associated with the department’s defined specific populations served.
Performs related duties as required.
 
Additional Responsibilities:

Adheres to and exhibits our Core Values of Reverence, Integrity, Compassion and Excellence. 

 ','!*!Education/Work Experience Requirements
 

One year of healthcare and/or community-based work experience that would demonstrate attainment of the requisite job knowledge/abilities. 
Post-secondary community health worker training is preferred. 
Certification/licensure as an MA, CNA, HHP or LPN is strongly preferred.
Licensure/Certification
N/A
','We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.','2017-R0142858','CHI-Franciscan System Services','Community Health Advocate

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