Engineering Manager M3 Email Platform Accounts

Profile

See yourself at Twilio
Join the team as our next
Engineering Manager, Email Platform Accounts.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports
diversity, equity & inclusion
wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
The Customer Lifecycle group is central to Twilio's continued growth. We work closely with stakeholders and product teams to design and implement the infrastructure for all of Twilio Email Platform’s customer activities on our system. The Accounts engineering team is a key part of the Customer Lifecycle ecosystem that provides accurate, seamless and efficient sign-up and account management processes to ensure our customers focus on building great products using Twilio’s email offerings. We are seeking a dynamic and inspired engineering leader to join us as the Manager of the Accounts engineering team.
Responsibilities
In this role, you’ll:
Lead a team of back-end engineers responsible for building and supporting a large-scale platform that allows customers to create and administer accounts and manage plans with workflows including account sign-ups/onboarding, package changes, product add-ons, user profile management and account cancellations.
Provide Twilio product teams with robust APIs and tooling to safely and efficiently release new products and features.
Institute engineering best practices to ensure the team produces high quality, well-architected and supportable services.
Distill complex thoughts and concepts simply by being articulate and concise in written and verbal communication.
Be responsible for hiring and retaining great people, mentor through candid, caring, and timely feedback, and lead the team to consistently deliver. You are also able to dig in and support your team to solve hard technical problems and provide technical guidance as we grow to a massive scale.
Champion Agile methodologies and core values to facilitate optimized execution and continuous delivery for the team.
Instill an ownership culture within your team, delivering operationally mature systems that are highly available, resilient, and maintainable.
Have passion, empathy, and you wear the customer’s shoes.
Drive accountability around identifying, tracking and communicating team-level KPI’s, SLA’s and SLO’s.
Partner with amazing architects, product and program managers and along the way to move big rocks for Twilio.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5 years of relevant experience or equivalent combination of experience and education.
Demonstrated experience leading/mentoring engineers, and teaching proven practices that help teams grow.
Architecture and systems vision and the ability to communicate, advocate, and execute with your team on that vision.
Technical savvy and experience with the cloud, API’s, and enterprise software.
Success at participating in cross-functional teams; naturally collaborative but decisive when needed.
Strong influential and persuasion skills to manage Right vs Right Now engineering decisions.
Demonstrated record in unblocking teams and projects, delivering against product roadmaps.
Strong belief in automation over toil.
Good knowledge of Agile methodologies and best practices, with experience facilitating scrum teams.
Desired:
Experience working on Account Management platforms.
Location
This role will report to our
Denver, Colorado
office and
U.S. remote candidates will be considered
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for,
please consider other open positions
(Location dependent information)
Colorado applicants:
The estimated pay range for this role, based in Colorado, is
$127,960 - $182,800.
Additionally, this role is eligible to participate in Twilio's equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
#LIremote
Important COVID-19 Guidance (For candidates applying to roles in the United States):
To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption. Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date.

Company info

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