Associate Product Manager-Telecommunications

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**MEMBERS ONLY**SIGN UP NOW***. is seeking an experienced Associate Product Manager to be part of a product team that is responsible for driving key initiatives focused on the delivery of the contact center platform and collaborations capabilities for the enterprise. The Associate Product Manager will work with cross-functional team members and partners for delivery, maintaining a focus on customer needs, while delivering against prioritized outcomes and advancing the product vision. They are responsible for sprint/backlog management and must understand and utilize key customer and business metrics to inform their priorities. This role works with engineering teams, User Experience teams and applicable stakeholders.

Primary activities will include:
Managing the work intake for a unified communications engineering squad
Working as a liaison, representing the team, corresponding product capabilities to the business
Help define a roadmap based on aligned outcomes measurement strategy to deliver maximum value to the customer and the business
Managing and prioritizing the backlog of work
Working with the squad owner and engineers to define and manage sprints
Managing the activities related to critical project workstreams
Provide status reports for critical workstreams / projects
Collaborating with product owners to develop/improve product management / Agile processes
Collaborate and communicate with leaders
Key Responsibilities:
Crafting Vision & Strategy
- effectively craft clear product outcomes and vision for small - medium size/complex products with limited supervision, clearly demonstrating understanding of the product goals and organizational needs. The Associate Product Manager will craft clear product outcomes and vision for smaller products of average complexity
Delivering Business Value
- focus on products of growing complexity and are responsible for crafting objectives and supporting measures of success that deliver value by solving customer problems and meeting business needs
Customer Obsession
- contributes to a customer-focused team culture
Innovation
- actively seek out, research, and suggest new ways of working and ideas for product team feedback
Analysis
- analyze product performance through qualitative and quantitative analysis tools and processes. This manager will build skills from retroactive analysis to using data as an input to understanding customer problems
Leadership
- demonstrate leadership foundations of inclusive leadership by contributing to a culture where team members feel comfortable to dissent and have a sense of belonging. Co-moderate difficult conversations with stakeholders and ensure that people leave meetings feeling heard and understood. May direct work for contract workers
Minimum Requirements
1.5 years' experience as a product manager/product owner
Preferred Experience:
1 years' experience as a product or project manager in telecommunications
1 years as product manager in an Agile environment
1 Experience with Agile/Scrum/Kanban (Jira)
Advanced proficiencies in Excel, Visio & PowerPoint
Demonstrated ability to establish / maintain strong relationships across different technology / business teams
Familiarity with Contact Center technologies including, Cisco UCCE, Jabber, Finesse, Calabrio, CTI Integrations
Familiarly with end user virtualization including Citrix
Experience presenting to peers and leaders (town halls, team meetings etc.)
Technical and business writing skills
Bachelor's degree in IT, Telecommunications, Computer Science, Engineering, Business

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