Customer Service Representative/Inside Sales

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Customer Service
Representative
Our logistics client is currently seeking a Customer Service Representative to join their team. The individual in this role will be the main point of ****,000
Job Description:
Efficiently handle inbound and outbound phone calls and electronic communications in a fast-paced call center environment
Interact with decision makers, contractors and administrators to develop customer rapport, ask probing questions to inquire about customer needs, generate interest in our products, and close sales
Educate and provide customers with our products’ benefits and features, identify upsell and cross-sell opportunities, and ensure customers are receiving the best recommendations possible
Prepare quotes and shipping estimates, arrange sample requests, build proofs, enter and process orders from start to finish, etc. in order management system
Efficiently manage log-off time to respond to customer inquiries, follow up on quotes and close held orders
Multitask and update records in a computer system with accuracy while conversing with customers
Develop and maintain a high level of product knowledge
Work well in a team environment and support team members and management
Utilize selling skills and closing techniques learned from in-house sales training to advance customers through sales funnel
Duties and responsibilities are subject to change based on business needs
Required Experience:
Prior sales experience and strong customer service skills
Excellent verbal and written communication skills
Call center experience is a huge plus
Technical aptitude
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 001-002

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