Operations Quality Business Analyst P3

Profile

What makes DHL great? Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.   DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.   Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.    Start YOUR career with DHL today…    We currently have an opportunity for an Operations Quality Business Analyst at our main Hub in Erlanger, KY. The Operations Quality Business Analyst would assist the CVG Hub operations and: Develops and implements business process improvements with the primary objective of improving level of service, reducing cost and increasing efficiency. Establishes programs, metrics, and standards utilizing Six Sigma / First Choice or similar methodologies. Recommends process design changes and identifies opportunities to improve existing procedures and related tools to meet the requirements of an evolving workflow process.  This individual would be directly involved with operational leadership, and will need to understand operational processes fully.  This position will report to the CVG Director of Hub Support, and is located at our CVG facility in the Northern Kentucky area.  There will be indirect reporting to other operational leaders in full support of CVG Operations. This position is exempt, with varying shift possibilities.   Key Responsibilities: Reviewing shipment detail through multiple DHL systems Development, administration, and review of quality reports and metrics with CVG Operations leaders Timely, detailed, and accurate responses on customer and executive queries Delivery of performance reports and process review with local and executive regional leadership Developing internal process change with Global SOP adherence with coordination from operational groups Assisting CVG Process Improvement Manager in root cause findings for the CVG Hub  Skills & Qualifications:Advanced oral and written communication skillsKnowledge of DHL systemsKnowledge of local and regional operations processesKnowledge of and proficient at using Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft AccessExcellent written and oral communication skillsAnalytical thinking and problem solvingAbility to work in a fast paced and high stress environment, performing multiple tasks simultaneouslyOrganizedAbility to work with limited supervision DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here: ****

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