Solution Manager Customer amp Marketing Digital Customer

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Job Information
Deloitte
Solution Manager, Customer & Marketing, Digital Customer
in
Lake Mary
Florida
Deloitte Consulting LLP seeks a Solution Manager, Customer & Marketing, Digital Customer in Lake Mary, FL and various unanticipated Deloitte office locations and client sites nationally.
Work You’ll Do
Designing and implementing sales and service experiences, capabilities, and architectures required to bring customer strategies to life. Managing day to day interactions with executive clients and sponsors. Managing and delivering components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures. Developing and maintaining contact with top decision makers at key clients. Participating and leading aspects of the proposal development process. Contributing to the development of proposal pricing strategies. Performing role of counselor and coach; actively participating in staff recruitment andretention activities. Providing leadership and supporting for delivery teams and staff in local offices. Performing assessments of existing information systems, and identifying gaps between business requirements and current system capabilities. Estimating time and resources needed for the development work. Functioning as integrators between business needs and technology solutions, helping to create technology solutions to meet clients business needs. Defining systems strategy, developing system requirements, processing design, prototyping, and testing custom technology solutions, and supporting system implementation. Creating project charters, schedules, and plans, defining project tasks, allocating resources and monitor project progress. Writing functional and technical system requirements and use cases, creating process flow diagrams and finalizing system requirements. Performing conceptual and technical designs, including the use of object-oriented analysis and design techniques. Leveraging the Agile methodology to work across all phases of the project delivery or software development lifecycle for the design, development, testing and implementation of salesforce.com and force.com solutions for enterprise-level clients. Interfacing directly with client stakeholders to gather functional and technical requirements, analyzing client requirements, and translating requirements into project designs to deliver solutions that fully meet client needs using JIRA, Remedy, Servicenow and Microsoft Visio. Using salesforce.com Apex, Javascript and Visualforce pages to support, participate in, and lead the design and development of project solutions. Tracking and reporting on project and milestone deliverable status to ensure timely project delivery and communication of updates to internal and external stakeholders using JIRA or Servicenow. Coordinating the project activities of onshore and offshore team members to ensure the timely and quality completion of project deliverables. Using force.com Apex testing framework and JIRA to support, perform, and oversee unit, system integration, performance and user acceptance testing to ensure successful design and implementation of project solutions. Analyzing and documenting current-state systems, processes and environments to support project design of future-state/to-be systems, processes and environments using JIRA and Microsoft Visio. Designing and delivering user manuals and training for solutions to ensure successful implementation, adoption and maintenance in client environments using force.com Platform Based Customization, Advanced Salesforce Admin, and Agile. Supporting business development activities, including proposal development and responses to requests for proposals.
15% travel required nationally.
Telecommuting permitted.
#LI-DNI
Requirements
Bachelor’s degree or foreign equivalent degree in Business Administration, Any STEM degree, or a related field. Five years of progressively responsible experience in the offered position or a position in a related occupation. Must have five years of experience with:
Leveraging the Agile methodology to work across all phases of the project delivery or software development lifecycle for the design, development, testing and implementation of salesforce.com and force.com solutions for enterprise-level clients;
Interfacing directly with client stakeholders to gather functional and technical requirements, analyzing client requirements, and translating requirements into project designs to deliver solutions that fully meet client needs using JIRA, Remedy, Servicenow and Microsoft Visio; using salesforce.com Apex, Javascript and Visualforce pages to support, participate in, and lead the design and development of project solutions;
Tracking and reporting on project and milestone deliverable status to ensure timely project delivery and communication of updates to internal and external stakeholders using JIRA or Servicenow;
Coordinating the project activities of onshore and offshore team members to ensure the timely and quality completion of project deliverables;
Using force.com Apex testing framework and JIRA to support, perform, and oversee unit, system integration, performance and user acceptance testing to ensure successful design and implementation of project solutions;
Analyzing and documenting current-state systems, processes and environments to support project design of future-state/to-be systems, processes and environments using JIRA and Microsoft Visio;
Designing and delivering user manuals and training for solutions to ensure successful implementation, adoption and maintenance in client environments using force.com Platform Based Customization, Advanced Salesforce Admin, and Agile;
Supporting business development activities, including proposal development and responses to requests for proposals.
In the alternative, the employer will accept a Master’s degree or foreign equivalent degree in the stated field plus three years of experience. 15% Travel required nationally. Telecommuting permitted.EOE.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you. (****Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. (****Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. (****Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. We also suggest that you brush up on your behavioral and case interviewing skills and practice discussing your experience and job history with a family member, friend, or mentor.Check out recruiting tips from Deloitte professionals. (****Category: Management Consulting
About Deloitte
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see ****for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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