ServiceNow Discovery Administratorremote virtual home office

Profile

Description

Would you like to design, deploy, and manage ServiceNow Discovery solutions while working from home? If so, this position could be for you.

The successful candidate will be responsible for designing, deploying, and managing ServiceNow Discovery solutions that meet both current and anticipated requirements.

Responsibilities

ServiceNow Discovery Administrator

Responsibilities


Design, deploy, and manage ServiceNow Discovery solutions for both on-premise and cloud resources
Define, create, and manage the Discovery infrastructure, including schedules, credentials, and mid-servers
Develop, document, implement, and maintain Discovery governance processes, procedures, standards, and policies
Create and maintain Discovery-related documentation
Design, develop, and deploy new Discovery functionality
Ensure that Discovery is performing as expected
Ensure Discovery meets its requirements, including schedule scope, schedule completion and CMDB data population
Define, create, and monitor Discovery health reports and dashboards
Identify, investigate and resolve Discovery issues in a timely manner
Design, implement, and manage Discovery integrations with other systems
Keep Discovery aligned with other methods of populating the CMDB
Raise awareness and provide guidance to improve the understanding of Discovery and how it updates the CMDB
Ensure Discovery meets both the current and anticipated scope
Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed
Communicate technical challenges and solutions to both technical and non-technical audiences

5 years ServiceNow experience with a focus on IT Service Management (ITSM)
5 years experience maintaining a ServiceNow CMDB in support of CI Data Owners as well as other ITSM processes such as Incident, Change, and Asset Mgt.
5 years experience with the Software Development Lifecycle (SDLC), managing enhancement stories from request to deployment
Experience managing CI data in a ServiceNow CMDB
Leadership experience preferred
Experience developing, documenting, and implementing Configuration Mgt. processes, policies, controls, and procedures
Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data accuracy
Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements
Experience implementing or maintaining the ServiceNow Common Service Data Model (CSDM)
Excellent organization skills and an ability to develop and implement plans for transforming issues / requests to completion
Demonstrated ability to effectively prioritize and balance multiple activities
Resourceful, takes the initiative to accomplish goals and objectives
Ability to influence stakeholders to support and comply with the Configuration Management process
Ability to motivate and guide the efforts of others
Strong understanding of the overall IT infrastructure
Excellent communication and interpersonal skills with technical and non-technical audiences


Desired Qualifications


ServiceNow Certified System Administrator (CSA)
ITIL Foundation certified
ServiceNow Application Portfolio Management (APM) experience is a plus


Scheduled Weekly Hours

40

Company info

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