Associate Specialist Customer Accounts - Sign-On Bonus

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Solutions driven success.
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
$500 sign-on bonus offered to eligible participants hired while the program is in effect, paid in two installments. Bonuses are subject to all applicable taxes. All other rules governing this program will apply.
As the Associate Specialist, Customer Accounts, you will communicate effectively in all situations to ensure our customers receive support that exceeds their expectations. If you're ready to build a rewarding career, we have an opportunity for you to grow with XPO.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you'll do on a typical day:
Act as the initial contact for customers to ensure service setup and completion
Provide customer support for moderately complex technical issues and problems
Focus on consistently delivering a positive customer experience
Analyze and resolve issues during phone calls; respond to customer inquiries
Ensure all issues are escalated in accordance with policies and procedures
Maintain follow-ups and provide solutions
What you need to succeed at XPO:
At a minimum, you'll need:
Experience with Microsoft Office (Word, Excel and Outlook)
Strong math aptitude
It'd be great if you also have:
Associate degree
Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends and occasional holidays
1 year of experience in a call center environment
Excellent verbal and written communication skills
Strong attention to detail and follow-up skills with the ability to identify and resolve problems
Strong project and time management skills with the ability to multitask and manage customer expectations
Be part of something big.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.

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