Communications Operator- Clinical Nutrition PRN

Profile

Communications Operator- Clinical Nutrition PRN','Part-time','Maintenance/Facilities','Days','Days','0','0','Every Other','Every Other','IOWA-DES MOINES-MERCY MEDICAL CENTER','','!*!GENERAL SUMMARY:

Able to process the computer Room Service meal requests and coordinates the
Diet Office computer programs for the diet order change reports, nourishment
lists and other forms needed for the room service-patient tray service assembly
area.  Performs assigned room service
operator tasks and associated related duties.

 

 

ESSENTIAL
FUNCTIONS:

·        
Able to perform the necessary Communications
Operator for patient tray service under the guidance of the Communications
Operator-Lead employee, dietitians, diet techs and management team.

·        
Able to research a diet order history in the
electronic health record and process the diet order accurately.

·        
Processes computer programs for the Room Service
patient tray service, nourishments, Tube Feedings and baby formulas. Prints
labels for nourishments, tube feedings and baby formulas.

·        
Able to research a diet order history in the
electronic medical record and process the diet order.

·        
Assists patients with menu selections using the
room service computer system. Responds to customers quickly.  Telephone courtesy and patient
confidentiality maintained at all times.

·        
Applies room service training skills to monitor
menu accuracy of computer-selected or hand-selected meals, including dietary
restrictions and allowances, under the guidance of the Room Service Call
Center-Lead employee, dietitians, nutrition assistants and management team.

·        
Utilizes pre-written verbal scripts for
appropriate patient interactions at all times.

·        
Communicates with courtesy with the nursing
staff, patients, families and other departments.

·        
Enters menu selection data into the room service
computer system for food count and tray tickets function.

·        
Communicates by telephone with patients of all
age levels for meal selections.

·        
Using the room service computer software system,
checks menus for fluid intake and allowable foods. 

·        
Reviews tray ticket records to determine which
patients have not placed an order for that meal period and initiates telephone
contact as appropriate.

·        
Accepts phone messages, responds with courtesy,
records data received and directs information to the appropriate person or
area.

·        
Keeps work area organized and working surfaces
clean. 

·        
Provides assistance with nourishment, tray
assembly and baby formula delivery as needed.

·        
Responds and cooperates with the changes in
workload.

·        
Assists in any simple aspect of patient meal
room service as needed. ','!*!MINIMUM KNOWLEDGE,
SKILLS, AND ABILITIES REQUIRED:

·        
High school diploma or GED required.

·        
Computer training, including the use of a
computer mouse, telephone etiquette is desirable.','We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.','2017-R0143127','Mercy Medical Center','Communications Operator- Clinical Nutrition PRN

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