NOC Manager

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About this role:This manager is responsible for leading a group of Tier 2 Data/IP technicians in fast paced, demanding environment. It requires a highly technical candidate who also has the ability to effectively lead a team in achieving the primary goal of maintaining a specific mean time to repair for network incidents. This position reports to the Director of NOC – Tier 2 Data/IP.What you’ll do:   Maintain a constant understanding of the state of Frontier’s Data networkEffectively lead troubleshooting efforts during outage bridgesContinuously prioritize dynamic workloads based upon the state of the networkMentor Tier 2 resources in troubleshooting and technical knowledge developmentProvide training and mentoring for the Tier 1 Data organizationCoordinate and grow partnerships with many organizations including Tier 1 NOC, Advanced Technical Support, Commercial Customer Support Center, Field Operations, Engineering, and Network Architecture.Utilize, manage and maintain network and performance monitoring tools to ensure network reliability and fast root cause. (Netcool, SNMP based systems)Ensure Root Cause Analysis documents are completed on time and recommended process changes are effectively implemented.Manage staff, schedules and training for the Tier 2 Data/IP organizationCollaborate with all NOC leaders to develop and establish new processes and proceduresQuickly mitigate DDoS attacksWhat you’ll need:   C-Shift (11pm-7am)5-10 Years of experience as a Tier 2 Data/IP Technician, Senior Engineer, Senior Planner or Architect5 years JUNOS experienceOperating experience with network routing protocols; eBGP, iBGP, OSPFOperating experience with Juniper & Cisco BNGOperating experience with MPLSOperating experience with switch protocols; STP, RSTP, PBBOperating experience with Metro Ethernet and QoSExcellent communication skills – verbal and writtenAbility to communicate a Layer 1, Layer 2 and Layer 3 network using a whiteboard and standard terminologyProven Leadership skillsExcellent Critical Thinking SkillsAbility to rotate through on-call dutyStaffing & Recruiting ExperienceProcess Development ExperienceCoding & Scripting Experience Highly desirable experience:Experience with Linear Video and/or IPTV ServicesExperience with Metro-Ethernet circuitsExperience with Nokia, Juniper & CiscoExperience configuring and supporting Access equipment; such as DSLAM, IP/DSLAM, OLTWorking in a Network Operations CenterProject Management Desired Certifications:CCNA/CCNPJNCIA/JNCISMEF-CECPAny vendor specific certifications (Adtran, Calix. ALU, etc.) What we offer:Competitive SalariesFull Medical, Dental, Vision for you and your familyPaid Time Off401k - Full-time and part-time regular employees’ eligibilityShort- and Long-Term DisabilityLife Insurance included with your Frontier employment with an opportunity to add more! We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas. 

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