Senior Experience Designer

Profile

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As a Senior Experience Designer on the Product Experience Design Team, you will work with a highly collaborative team of experience designers, writers, researchers, strategists, product managers, and engineers to create compelling human centered experiences across digital and physical touchpoints. The Product Experience Design team sits in a unique position to build and foster customer relationships with **MEMBERS ONLY**SIGN UP NOW***. and does so by prioritizing and optimizing that relationship throughout the entire digital customer journey from discovery through ownership and enjoyment. The Senior Experience Designer role plays a central role in the promotion of Human Centered Design and Service Design, participates in defining and facilitating discovery efforts, is responsible for the communication of design intent, and advocates for continuous improvement of experiences for our customers. This is also a great opportunity for an individual who wants to contribute to leadership and mentorship for a growing team of multidisciplinary experience design professionals.
Responsibilities include but are not limited to:
Work with experience designers, product managers, engineering leads, and business stakeholders to gain alignment on solutions and align customer and business needs.
Leverage customer research, site metrics, and usability findings to back up assertions, make recommendations, and drive strategy.
Use creative facilitation techniques and take the lead with your partners to understand the problem space and foster a shared vision of the future.
Foster and participate in a culture of collaboration, feedback, and continuous improvement.
Partner with customer research, analytics, consumer insights and A/B testing teams on methodology and approach for the vetting and testing of UX strategies.
Collaborate with UX leadership on the evolution and continual maturation of our experience design practice and brand expression.
Basic Qualifications:
Current online portfolio that demonstrates advanced knowledge and skill in experience design.
2 years of experience as an Experience Designer or 6 or more years in a Design related role (e.g., Product Designer, Information Architect, Visual Designer, Interaction Designer, Copywriter, etc.).
Advanced knowledge of Experience Design principles and deliverables (i.g., designs, wireframes, prototypes, etc.).
Advanced to expert skills with tools such as Sketch, InVision, Axure, Mural, Photoshop, Illustrator, Visio, Balsamiq, OmniGraffle, etc.
Extensive history demonstrating human centered design, interaction design, information architecture, visual/graphic design, usability standards and best practices.
Experience developing prototypes and leading workshops and jam sessions
Ability to present designs, drive consensus and negotiate trade-offs effectively
History of creative problem-solving and issue resolution
Ability to work through complex design solutions and understand the technology behind those solutions
Ability to effectively manage multiple projects
History of proactive communication, storytelling and interpersonal skills
History of balancing the agile work environment and iterative product development with maintaining a cohesive and holistic view of the overall customer journey

Company info

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