Windows Packaged Application Support Specialist

Profile

:,ActualValueFromSolar:null},{QuestionName:What Youu0027ll Do,AnswerValue:Provide general technical application support and create solutions across a broad range of products. This will include working incident tickets, monitoring systems performance and assisting with or applying application fixes/upgrades. With minimal assistance, troubleshoot, triage and resolve problems and incidents on production applications. Act as a single point of contact for incidents to coordinate issue resolution working with applications teams, vendors, business units, and varied departments. Analyze and measure problem and incident data to identify underlying and systemic problems. Implement solutions to resolve current incidents and reduce or eliminate future incidents. Manage post-mortem analysis process for high priority incidents and problems. Document resolutions to allow for reuse processes, trending and categorization of issues. Work closely with users, application teams and management to develop and implement process improvements that aid in the reduction in problem tickets and increase in system performance. Work with project teams to facilitate support turnover after warranty period. Other duties as assigned.,VerityZone:jobdescription,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Requisition Number,AnswerValue:12136BR,VerityZone:autoreq,QuestionType:text,ActualValueFromSolar:null},{QuestionName:At UMB,AnswerValue:We strive to deliver u003ciu003etheu003c/iu003e unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity! u003cbru003eu003cbru003eWhat youu0027ll get: u003cbru003eu003cbu003eUnique Benefit Programs : u003c/bu003e We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!u003cbru003eu003cbu003eProfessional Development: u003c/bu003eWe provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.u003cbru003eu003cbu003eCommunity Involvement:u003c/bu003e Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.u003cbru003eu003cbu003eCulture of Diversity and Inclusion: u003c/bu003eWe are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas. u003cbru003eu003cbru003ePlease visit us at u003ca href=****target=_blank\u003ecareers.umb.comu003c/au003e to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.,VerityZone:formtext38,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Additional Information,AnswerValue:Additional Duties and Responsibilitiesu003cbru003e¿ Work closely with IT resources to deploy and support applications and systems, including third party and internally developed applications based on n-Tier application stack.u003cbru003e¿ Coordinate IT resources such as database, systems, network, infrastructure and security administrators.u003cbru003e¿ Help triage and coordinate troubleshooting of application issues in environments.u003cbru003e¿ Identify opportunities to improve availability, reliability, and performance of application infrastructure by staying current on technology and exploring new opportunities.u003cbru003e¿ Mentor and Train new employees, document work, and follows UMB corporate and work center policies.u003cbru003e¿ Work professionally with technology vendors in support of the u0026 UMB environmentu003cbru003e¿ Required to work varied schedules, including on-call responsibilitiesu003cbru003e¿ Must be available via company cell-phone, personal mobile and/or e-mail as an escalation point 24x7 for all Priority related issues.u003cbru003e¿ Abide by standard corporate IT practices with accountability to the IT Director driving and owning said practices.u003cbru003e¿ Other duties as assigned.u003cbru003eu003cbru003ePreferred Requirementsu003cbru003e¿ Bacheloru0027s degree in Computer Science or related curriculum u003cbru003e¿ 8 plus years experience in a technical role supporting n-Tier app infrastructure¿ u003cbru003eITIL Foundations Certificationu003cbru003e¿ Experience working in an Agile / SCRUM environmentu003cbru003e¿ Applicable certifications and/or professional training including but not limited to Microsoft Stack Certifications including but not limited to: Infrastructure, Automation, and Cloudu003cbru003eu003cbru003e¿ Demonstrated advanced knowledge of Infrastructure elements in a n-Tier stacku003cbru003e¿ Demonstrated advanced knowledge of Internet fundamentals (TCP/IP, DNS, SSL, HTTP)u003cbru003e¿ Demonstrated Windows Server administration skillsu003cbru003e¿ Demonstrated Microsoft tool set experience, IIS, TFS, Active Directory and Systems Centeru003cbru003e¿ Demonstrated knowledge and understanding of design and develop advanced computing methods to better improve the user experienceu003cbru003e¿ Demonstrated ability to coordinate projects in regards to patches, software implementations and upgradesu003cbru003e¿ Demonstrated ability to work independently with minimal supervision u003cbru003e¿ Demonstrated ability to effectively manage a variety of projects and incidents simultaneouslyu003cbru003e¿ Demonstrated excellent written and verbal communication skills, with the ability to interact with all business areas and skill levels regarding technical issuesu003cbru003e¿ Demonstrated ability to function effectively within a team oriented environmentu003cbru003e¿ Demonstrated basic knowledge of development methodologyu003cbru003eu003cbru003e¿ Ability to manage infrastructure in the Cloud u003cbru003e¿ Ability to look at things with a long-term perspective and act with strategic focus,VerityZone:formtext39,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Work Schedule,AnswerValue:Monday-Friday: 8:00am-5:00pm,VerityZone:formtext12,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Division Name,AnswerValue:Enterprise Technology u0026 Ops ,VerityZone:formtext8,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Kansas City,VerityZone:formtext13,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Preferred Requirements,AnswerValue:-Bacheloru0027s degree in Information Technology or related field of studyu003cbru003e-Experience working in a support environmentu003cbru003e-Infrastructure and network knowledge,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Job Title,AnswerValue:Windows Packaged Application Support Specialist,VerityZone:formtext29,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Address,AnswerValue:1008 Oak Street,VerityZone:formtext31,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Shift,AnswerValue:Full Time ,VerityZone:formtext5,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:State,AnswerValue:MO,VerityZone:formtext28,QuestionType:text,ActualValueFromSolar:null},{QuestionName:In this Role, You will Need,AnswerValue:-Basic ability to field incoming problem tickets to identify and resolve application and software issuesu003cbru003e-Logical with strong analytical skills, experience performing and coordinating root cause analysis and trend analysisu003cbru003e-Effectively manage a variety of projects and incidents simultaneously in a high-pressure environmentu003cbru003e-Strong interpersonal skills, including strong verbal and written communication skills and excellent listening skills requiredu003cbru003e-Ability to interact with all business and technical areas and skill levels regarding technical and business issuesu003cbru003e-Experience with creating process, procedures, and documentation relating to incident management or systems operationsu003cbru003e-Demonstrated knowledge in support and set up of data transmissions to include one or more of the following data transmission types: FTP, NDM or Cyberfusionu003cbru003e-Ability to work with vendor application packages and configurations,VerityZone:formtext33,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Who You Are,AnswerValue:-3 years of experience in a technical role supporting MIS infrastructure and/or applications u003cbru003e-Technically proficient with more than 1 (IBM Mainframe COBOL, Java, DB2, VSAM data sets, JCL, CHANGEMAN, TSO/ISPF, ZEKE, Insych, Tracemaster, Dumpmaster u0026 RDS) of the technologies used at UMB u003cbru003e-Experienced user with Microsoft Office package,VerityZone:formtext44,QuestionType:textarea,ActualValueFromSolar:null}],GQId:1761,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:12136BR,Title:App Support Specialist II,JobSiteId:5319,Link:****{Responsive_AdvancedCSS: /*#N#GUIDELINES#N##N#• Enter CSS here.#N##N#• Please take care not to compromise accessibility including color contrast.#N##N#• Please test all window widths so that all responsive break-points remain in tact.#N##N#• Please refer to attributes of the body tag to limit the scope of your rules to a single workflow, or else be sure to check each individual workflow.#N#*/#N##N#input[type=text],input[type=password] { #N#background-color: #ffffff; #N#background-image: none; #N#border: 1px solid #cccccc; #N#border-radius: 4px; #N#-webkit-box-shadow: inset 0 1px 1px rgba(0,0,0,.075);#N#box-shadow: inset 0 1px 1px 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