Outbound Call Specialist- Dr. Call Phones Department

Profile

Description

Dr. Call Phones is seeking a clerk for a full time career opportunity. Responsibilities include data entry, thorough research, outbound phone calls, and problem solving to deliver accurate prescription information. The Outbound Call Specialist contributes to the success of Humana's business strategy by collecting and entering broad based information required for timely and accurate processing of prescription orders for our members.

Responsibilities

The Outbound Call Specialist - Dr. Call Phones Department role is a clerk role tasked with making outbound calls to local pharmacies and initiating prescriptions transfers that are then completed by internal pharmacists.

That looks like making as many as 35-45 outbound calls a day to retail pharmacies, collecting member data, and coordinating with Humana Pharmacy to facilitate a smooth transition of the prescriptions. Additional responsibilities may include outbound member calls.

This is a remote/Work At Home position in Ohio. Candidate must live within 1 hour of Springdale, Ohio.

Required Qualifications

At least 6 months of phone experience

Excellent communication skills written and verbal

Strong typing and computer navigation skills

Capacity to multi-task, including use of multiple computer applications simultaneously

Ability to work the following schedule: 11:30am- 8:00pm M-F

Preferred Qualifications

High School Diploma or equivalent

Outbound call experience in a pharmacy setting

Additional Information

Candidate must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com