Operations Director Professional Standards

Profile

Operations Director, Professional Standards

The candidate will facilitate the daily operations of the Department, ensuring that the workflow and technical operations of the Department are performing efficiently and effectively. Manage Department processes to achieve maximum efficiency. Establish quantitative and qualitative metrics, guidelines, and standards by which the Department’s efficiency and effectiveness can be evaluated; identify opportunities for improvement. Establish reporting functionality for tracking Department productivity. Liaise with superiors to make decisions for operational activities and set strategic goals. Identify operational model process improvements. Review, analyze, and evaluate Department processes and procedures, including process mapping, project planning, and implementation. Evaluate regularly the efficiency of Department processes and procedures according to Department and Firm objectives. Thoroughly understand Department technology databases and processes. Propose technology-based improvements to current processes. Execute new Department directives, policies, and procedures to Department staff, including explanation of changes and training coordination. In conjunction with Department management, improve client service through policy and procedural changes. Administer or lead technology-based projects, including database conversions. Perform project roadmap planning and prioritization. Propose and execute cross-departmental initiatives. Administer or lead coordination and integration of efforts across firm departments. Engage with stakeholders on requirements gathering. Provide excellent customer service in a fast-paced, demanding environment. Maintain confidentiality at all times. Communicate clearly and concisely, orally and in writing. Establish and maintain effective working relationships with persons within and outside the organization. Perform other related duties as assigned. Be present at work during regularly scheduled working hours and as needed in the position, consistent with the Firm’s attendance expectations. Bachelor’s degree and 5+ years’ experience as Operations Manager or equivalent experience is required. Experience with a law firm’s New Business Intake, Conflicts and/or Docketing functions is preferred. Proven experience as Operations Manager or equivalent experience is required.

Additional Information

Job requisition ID: R0004165

Company info

Perkins Coie LLP
1201 Third Avenue Suite 4900
Seattle
Washington
United States 98101
Website : https://www.perkinscoie.com