Virtual Neighborhood Center Manager

Profile

Description

The Senior Guidance Centers Professional assumes broad responsibility for the virtual Neighborhood Center. The Senior Guidance Centers Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

Lead program and day to day operations of the site. The Senior Guidance Centers Professional is responsible for financial performance, clinic operations, patient attraction/growth and retention, utilization management, clinic margin performance and cost control initiatives. Develops and maintains innovative partnership opportunities with primary care practices, grows the managed service business, optimizes the network and develops strategic relationships with health plan payers in the market. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Implement program strategy initiatives by building trusting relationships with internal and external partners and engage with appropriate business partners to support the program plan

Lead events, projects, pilot programs and processes to help solve problems and meet organizational goals

Conduct outreach initiatives

Host meetings with business partners

Work with marketing to drive consumer and member engagement

Ensure alignment of site with activities taking place in our physical locations

Lead and drive collaboration among cross functional team as the site evolves through each phase

Ensure appropriate support levels are achieved to keep the site operational and meeting the needs of our consumers

Accountable to drive progress forward site goals by conducting quality audits, evaluate program effectiveness, reviewing and evaluating reporting metrics

Convert in person programming into virtual programs

Legal and Compliance review of the site materials and virtual specific programs

Work with internal and external partners for programming and facilitation on the site platform

Line up presenters to facilitate the programs

Assist with leading the Advisory Council

Review the site visitation on a regular basis to gain insights into who we are attracting into this platform

Review the messaging on the site to ensure it aligns with strategy

Responsible for ensuring the coordination of all our marketing pieces

Accountable to drive progress toward site goals which would include, quality audit, evaluate program effectiveness, evaluating reporting metrics

Collaborate with Associate Director of Programming who is driving strategy and high level relationships

Required Qualifications

Bachelor's Degree, or in lieu of degree, a minimum 5 years of experience

Demonstrated record of achieving performance goals and objectives

Demonstrated analytical skills by integrating complex information, while balancing tactical and strategic initiatives

Demonstrated ability to produce desired results by leveraging resources, managing resources and relationships effectively, and defining and communicating clear expectations

Demonstrated strong interpersonal, proactive communication and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations

Ability to build and maintain effective relationships with associates, consumers and internal and external business and community partners

Proficiency in all Microsoft Office Programs, e.g. Word, PowerPoint, Excel, Access, SharePoint, etc.

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Master's degree or other advanced degree

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com