Billing Service Desk Coordinator

Profile

Billing Service Desk Coordinator

The candidate will consistently promote and model the Firm’s Client Service Principles in teamwork, work product, and personal interaction. Ensure exemplary client service to all internal and external clients; proactively promote client service throughout department and among teams; respond to peer requests with recognition that request serves a client or Firm need. Using financial system, department workflows and tools, provides support to the Client Accounting team by reviewing, assigning and completing ad-hoc requests for prebills, inventory reports, invoice copies, and general inquiries. Monitor service levels in workflows, ensuring timely responses to requests. Review Outside Counsel Guidelines for firm clients and documents provisions relating to client billing. Achieve a solid understanding of client and matter setups; audit matter setups for accuracy. Provide backup to Client Accounting team in covering for absences of team members and distributing prebills during the monthly prebill cycle. Assist with audits and reconciliations of financial data, including review and submission of electronic files to clients. Consistently promote and model the Firm's Client Service Principles in leadership, teamwork, work product, and personal interaction. Ensure compliance with the Firm's Information Handling Policy, including safeguarding confidential and personal information, and reporting any suspected breach appropriately and immediately. Adhere to the Firm's General Safety Practices and any unique safety practices for department and building. Participate in training and testing for department tools and system upgrades. Other special projects and duties as assigned. Some college experience including coursework in accounting or business preferred; an associate’s degree is strongly preferred. Prior billing experience is preferred; a strong desire to build a career in legal accounting is required. Strong verbal and written communication skills, ability to communicate effectively and tactfully with peers and internal clients. Excellent customer service skills; an ability to determine the nature of a request and answer completely and efficiently, and keeping stakeholders informed on complex requests. Knowledge of Microsoft Office programs including Outlook, Word and Excel is required; affinity for learning new software or applications is highly desired. Strong attention to detail; ability to follow instructions with a high degree of accuracy; ability to prioritize tasks. Ability to keep observations or viewpoints regarding firm business confidential.

Additional Information

ID: 8796.

Company info

Morrison & Foerster LLP.
425 Market Street
San Francisco
California
United States 94105-2482
Website : https://www.mofo.com/