New Caller Intake Specialist

Profile

New Caller Intake Specialist

The candidate will be answering all advertisement lines (prospect lines) in a timely manner, as well as guiding prospective clients through the appropriate questionnaires in order to determine if the Firm is able to move forward with a case. The two most important items an Intake Specialist must focus on are; providing the best customer service to all callers, and Ensuring that all documents needed to move forward with a case are received back from the potential client. Answer all client calls received on the Firm’s advertisement lines in a timely manner. Enter all information collected without error, including grammar, addresses, salutations, medications, etc. Look up addresses to ensure they are being entered in properly to the Case Management Systems. Complete questionnaires in their entirety to ensure no information is missing. Ensure notes are created in the Description of Incident section to provide additional details. Complete any leads listed in the Case Management Systems that are unassigned and need follow-up. Follow up on leads the required number of times in a timely manner. Previous customer service experience. The ability to follow instructions and complete tasks efficiently. Effective communication skills. Able to work well with others. Able to work in a fast-paced, high-volume environment. Functional computer skills, i.e. Office, Outlook, legal applications, typing, etc. Spanish speaking a plus, not mandatory. As the first voice of our firm, candidate must care about doing right for people.

Company info

Disparti Law Group, P.A.
100 North LaSalle St 1616
Chicago
Illinois
United States 60602
Website : http://www.dispartilaw.com